Experts for Digital solutions.

Maximize your team's performance with our expertise in Atlassian tools. We'll help you realize the full potential of your collaboration and productivity.

ifm electronic gmbh -
Managing SAP rollouts globally with Atlassian Cloud

ifm electronic from Essen was looking for a scalable tool to manage its global SAP rollouts in the summer of 2024. The aim was to create a central project platform that would enable transparency, standardization and reporting across national borders. The tools previously used were too fragmented - there was a lack of overview and controllability.

Bitburger Digital - Migration to Jira

Thanks to the structured approach of MESKRU, we were able to cleanly transfer our existing workflows into Jira and now have a central, scalable system.

Our cases:

Automotive

For a leading customer in the automotive sector, we took over user support and the conceptual design and digitalization of departmental processes. Our solution included setting up a competent support team, providing training and developing digital solutions to optimize workflows. This led to a significant increase in user satisfaction, reduced processing times and improved process quality. The successful digitalization and optimization of internal processes resulted in increased transparency, better decisions and higher productivity.

Logistics

For a leading logistics company, we optimized the use of Atlassian tools through targeted training, the development of best practices and customized configurations. As experts in Atlassian tools, we supported user adoption, developed efficient workflows and seamlessly integrated the tools into the existing IT infrastructure. This led to increased user satisfaction, optimized processes and increased operational efficiency. We were consulted by the existing Atlassian service provider and were able to use our many years of in-house experience to benefit our client's processes.

Public companies

We managed the Jira and Confluence Data Center instances with over 10,000 users for a public company. We provided 1st and 2nd level support and configured the systems according to user requirements. Our measures led to a significant reduction in response and resolution times, increased user satisfaction and optimized workflows. This enabled the company to increase its operational efficiency and effectively improve the management of Atlassian tools.

Trade

We provided comprehensive consulting, configuration and support for Atlassian Cloud Tools for a leading retail company. Our experts optimized the use of the tools through targeted adjustments, developed tailor-made workflows and automations and provided ongoing support and training. These measures led to a significant increase in efficiency, increased user satisfaction and improved business processes.

Energy industry

For a leading energy company, we introduced a service desk and established ITIL processes to improve incident management. These measures led to a significant reduction in processing and resolution times for incidents, increased service quality and user satisfaction as well as improved transparency and traceability of incidents. By optimizing the IT service management processes, the company was able to significantly increase its operational efficiency.